This unique interactive half-day course is designed to assist schools to develop leadership skills and capacity within their current staff. The course will highlight key leadership and management theories for handling difficult conversations in an education context.

Content will be drawn from Schrole Develop’s accredited course content as well as personal experiences of international educators. You will learn valuable techniques to harness friction and create win-win outcomes.

Learning outcomes of Managing Difficult Conversations

• Understand why difficult conversations are important for success

• Mitigate personal bias and keep data at the heart of the conversations

• Understanding and managing emotions

• Tips and techniques for handling the conversation